FAQs

Frequently Asked Questions (FAQs)

AIRIAEX – USA

1. What products does AIRIAEX sell?

AIRIAEX specializes in high-quality electronic gadgets and accessories, including smart devices, mobile and desktop accessories, home and office gadgets, and everyday tech essentials designed to improve convenience and productivity.

2. Where is AIRIAEX based?

AIRIAEX operates in the United States and serves customers across the USA with fast and reliable shipping.

3. Do you ship internationally?

Currently, we ship within the USA only. We are working on expanding our shipping options in the future.

4. How long does shipping take?

Orders are typically processed within 1–2 business days.
Standard delivery usually takes 3–7 business days, depending on your location and carrier conditions.

5. How can I track my order?

Once your order ships, you’ll receive an email with your tracking number and a link to track your package in real time. Tracking updates may take 24–48 hours to appear.

6. What is your return policy?

We offer a 14-day return window from the date of delivery. To be eligible for a return, items must be:

  • Unused

  • In original condition

  • In original packaging

Please contact our support team before sending any return.

7. Do you offer exchanges?

Yes. If you received the wrong item or need a replacement, contact us and we’ll guide you through the exchange process.

8. What if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us immediately with:

  • Your order number

  • Photos of the issue

We’ll arrange a replacement or a solution as quickly as possible.

9. What payment methods do you accept?

We accept secure payments through:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shopify Secure Payments

All transactions are encrypted and secure.

10. Are your products covered by warranty?

Some products may include a manufacturer’s warranty. If applicable, warranty details will be mentioned on the product page or included in the package.

11. Can I cancel or change my order?

If your order has not yet shipped, we can try to cancel or modify it. Please contact us as soon as possible after placing your order. Once shipped, changes are no longer possible.

12. How do I know which product is right for me?

Each product page includes detailed descriptions and specifications. If you still need help, feel free to contact our support team—we’re happy to assist you in choosing the right product.

13. What should I do if my package is delayed or lost?

While shipping delays can occasionally happen, please contact us if your package seems delayed or missing. We’ll work with the carrier to help resolve the issue.

14. Are my payments and personal information secure?

Yes. AIRIAEX uses secure, encrypted payment systems and follows industry standards to protect your personal and payment information.

15. How can I contact AIRIAEX customer support?

You can reach our support team at:

📩 Email: leanosmanueldavid@gmail.com
⏰ Support Hours: Monday – Saturday, 9 AM – 6 PM (EST)